Privacy Policy

Use of personal information

We shall use any personal information you give to us in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:

If you submit an enquiry: we shall use your personal information to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to you. We shall securely store the information you supply and the response we provide. We may produce reports on the use of the enquiry service to enable us to monitor and develop it. These reports will be based on anonymous data, which means that individuals will not be identified in the reports.

If you request to receive a newsletter: we shall use your personal information to send it to you by email. If at any time you wish to stop receiving it, please click on the link at the end of the newsletter. Your details will be removed from our database.

If you use an online patient decision aid: each decision aid allows you to create a personal record of your journey by building a summary of the pages you visit and your answers to all the questions asked. This summary will be available to your health professional and used when discussing your treatment preferences with them.

If you contact us regarding the website: we shall use your details to reply to you. We try to respond to all feedback where a valid email address is included. If you make a comment or complaint about other aspects of the service, such as the call centre, we may use your details to investigate your comments.

With your permission, academic institutions may occasionally use our data in relevant studies. In these instances, we shall inform you in advance and you will have the choice to opt out of the study. The information that is used will be made anonymous and will be confidential.